Tickets are non-refundable if the boat is missed for any reason.
The Captain is authorised to terminate the cruise at any time, if the safety of passengers is endangered or there is damage done to the vessel.
The Captain and Staff on the vessel have the right to refuse bar service to any passenger who they consider to be intoxicated or underage.
The Captain reserves the right to refuse boarding or to eject any passengers that may be unsuitable to cruise on board.
There is to be no jumping off or running on the roof of the vessel. This will incur immediate discharge from the boat.
No passenger shall take aboard the vessel or have in his or her baggage any alcoholic spirits or other banned items, unless granted in writing by City River Cruises Pty. Ltd. This will incur immediate discharge from the boat.
No passenger shall take aboard the vessel or have in his or her baggage any explosive, firearms, weapons or other dangerous goods or other things likely to cause inconveniences or injury to passengers, the vessel or its equipment.
All passengers, their luggage and goods are carried entirely at their own risk and City River Cruises Pty. Ltd. shall be under no liability for damage, including death, injury, delay or loss of any nature arising out of or incidental to the said cruise or any service ancillary thereto whether the same may be due or alleged to be due to negligence or misconduct on the part of City River Cruises.
Please contact our office on (03) 9650 2214, Monday to Friday between 9:30am and 3:30pm to confirm departure times and availability — Please notify our customer service operator you have a cruise voucher or e-ticket.
Cruises are subject to demand, minimum numbers, tides and weather conditions. If high tide restricts the downstream cruise on the day, the Captain reserves the right to divert the cruise upstream.
It is a condition of purchase of tickets from City River Cruises Pty. Ltd. and the purchaser hereby acknowledges that all persons attending any cruise or function or embarking on any vessel operated by City River Cruises Pty. Ltd. shall do so entirely at their own risk and City River Cruises Pty. Ltd. shall not be held liable for any injury, loss or damage whatsoever or however arising suffered or sustained by the purchaser while on or in the vicinity of the vessel and in particular but without limiting the generality of the foregoing where such injury loss or damage arises wholly or in part as a result of the negligence or willful act or default of as a result of the creation of some dangerous state of affairs by City River Cruises Pty. Ltd. or any of its servants, licensees, invitees, customers or agents.